End to End Support – From Day One and Beyond
Delivering support that meets your needs before, during, and long after your solution is in place.
Getting started
System Consultation
We carry out a comprehensive site survey to ensure optimal placement for your kiosks that considers health & safety, footfall, environmental factors and DDA compliance.
Solution Design
Once the kiosks are ready to be deployed, our engineers will arrange a convenient day to deliver your kiosk machines using our dedicated Cammax vehicles!
Integration Mapping
Once the solution is in place we carry out hardware and software tests to ensure that everything is functioning correctly before go-live.
Conceptual Drawings and Brand Mockups
Cammax’s dedicated project managers coordinate internal teams and external partners to ensure every project is delivered to scope, on time, and within agreed budgets.
Project Management
We will carry out onsite training to ensure staff members are fully briefed on the physical aspects of the kiosk, the functionality and the back office system.
Implementation Services
To ensure a smooth installation, our specialist engineers provide full support — from floor bolting and network setup to user training — guaranteeing a fault-free kiosk deployment for any indoor or outdoor setup
After Care
Warranty & Maintenance
All Cammax Kiosks are designed with DDA compliance in mind and come supplied with a 12 month’s manufacturer’s warranty. We also offer extended service level agreements and different kinds of maintenance packages and preventive maintenance programmes tailored to your needs.
Proactive Monitoring & Remote Support
Cammax can proactively monitor your kiosks, resolving issues—often before they’re reported. Our service desk swiftly diagnoses issues, applies remote fixes, and escalates to specialists when necessary.
Customer Support Desk
We operate a ticket-based support system. The kiosk engineer will assess if the fault can be rectified remotely or if a site visit is required.