End to End Support – From Day One and Beyond

Delivering support that meets your needs before, during, and long after your solution is in place.

Getting started

System Consultation

We carry out a comprehensive site survey to ensure optimal placement for your kiosks that considers health& safety, footfall, environmental factors and DDA compliance.

Solution Design

Once the kiosks are ready to be deployed, our Disclosure & Barring Service checked engineers will arrange a convenient to deliver your kiosk machines using our dedicated Cammax vehicles!

Integration Mapping

Once the solution is in place we carry out hardware and software tests to ensure that everything is functioning correctly before go-live.

Conceptual Drawings and Brand Mockups

Cammax’s dedicated project managers coordinate internal teams and external partners to ensure every project is delivered to scope, on time, and within agreed budgets.

Project Management

We will carry out onsite training to ensure staff members are fully briefed on the physical aspects of the kiosk, the functionality and the back office system.

Implementation Services

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After Care

Warranty & Maintenance

All Cammax products are supplied with a 12 month’s manufacturer’s warranty. We also offer extended service level agreements and different kinds of maintenance packages and preventive maintenance programmes tailored to your needs.

Proactive Monitoring & Remote Support

Cammax will proactively monitor your kiosks, resolving issues—often before they’re reported. Our service desk swiftly diagnoses issues, applies remote fixes, and escalates to specialists when necessary.

Customer Support Desk

We operate a ticket-based support system. The kiosk engineer will assess if the fault can be rectified remotely or if a site visit is required.